FAQ

Delivery

Shipping for Christmas

Please note our Christmas cut-off times.

Standard Shipping: 12th December
Express Shipping: 15th December

Place your orders now to avoid disappointment!

For a more easier option - shop our Gift Cards and have it in your inbox immediately!

Shipping Within Australia

  • $10 AUD standard shipping Australia-wide or FREE shipping over $80 AUD
  • Orders sent via Australia Post from our Brisbane based warehouse and take 7 - 14 business days to arrive after dispatch.
  • All orders placed before 4pm AEST are processed and shipped the next business day.
  • Once your order has been dispatched you will receive shipping confirmation and details to track your order.
  • Generally Local Pickup Orders are typically ready within 3 hours of placing your order.  

Shipping Internationally

  • Flat rate of $20 AUD or FREE shipping over $80 AUD
  • Orders sent via Australia Post from our Brisbane based warehouse and take 14 - 21 business days to arrive after dispatch.
  • All orders placed before 4pm AEST are processed and shipped the next business day.
  • Once your order has been dispatched you will receive shipping confirmation and details to track your order.

Please note due to COVID-19 there may be a delay of receiving your order.

Product Origin

Where are My Eco House products made?

We've carefully selected a handful of international manufacturers who align with our mission of ensuring we eliminate single-use plastic and reduce our overall environmental footprint. Our selected manufacturers are based in China and have been quality checked making sure they are ethical and have met Aussie import regulations.

Where are My Eco House materials grown?

Our bamboo is organically grown in panda friendly Nanping Fujian, our wood derived from Lotus and Walnut tree's grown in the Fujian and Heilongjiang provinces and finally our organic cotton is grown in the north, within Shanxi. All products are then consciously handled and crafted throughout the production process.  

Packaging 

Is your packaging sustainable too?

Sustainable packaging is a key priority for us so that our end to end service is environmentally friendly. Whilst we're in our infancy stages we're using a mix of recyclable packaging and Better Packaging Co's comPOST range. Better Packaging Co's post bags are bio-based (partly made from plants) and when disposed have no toxic residues or micro-plastics.